Terms and Conditions of 30 Day Money Back Guarantee.
The Money Back Guarantee is only applicable to new customers that signs up for a new product or service.
A customer is only allowed to use the Money Back Guarantee to one product or service. If a customer signs up for more than one product or service, the guarantee will only be applied to one of them.
Once the Money Back Guarantee is approved, the money will be refunded through a Malaysian Bank Account or PayPal. Transaction fee will be deducted depending on the payment option. Customers can also choose to receive the refund as a credit balance. There is no expiration date for the credit balance.
Domain name, license fee, server management fee, and installation fee, if any, will be deducted from the refund amount.
Request for refund must be submitted to the Billing Department within 30 days of activating the service within 7 days or after the 30-day period. Requests submitted after the stated time will not be approved.
Refund requests submitted to another department or via channels not approved by VPS Malaysia is not valid. Only the Billing Department can process your refund request. If you fail to submit a ticket issued by the Billing Department, your refund request will be rejected.
Customers are required to tell their reason for requesting a refund to the Billing Department.
Investigating and processing the customer’s refund request may take up to 7 days. The Billing Department will finalize the decision and has the right to refuse the customer’s refund request when necessary.
PayPal disputes and other payment-related issues will invalidate the customer’s refund request.
Customers who have requested and received refund will no longer be allowed to make another refund request.
Hosting (i.e. Forex VPS, Windows VPS, Linux VPS, Web Hosting and Reseller Hosting) customers are eligible for the 30-day Money Back Guarantee. Customers of Dedicated Servers, Masternode VPS cannot apply for the refund.