Only new customers who sign up for a new product or service are eligible for the Money Back Guarantee. A customer may only use the Money Back Guarantee on one product or service at a time. If a customer purchases more than one product or service, the guarantee will only apply to one of them. A customer who has multiple accounts is only eligible for a one-time Money Back Guarantee.
Once the Money Back Guarantee has been approved, the money will be refunded to you via Malaysian Bank Account or PayPal. Depending on the payment method, a transaction fee will be deducted. Customers can also choose to receive their refund in the form of a credit balance. The credit balance has no expiration date. If applicable, the domain name, license fee, server management fee, and installation fee will be deducted from the refund amount.
Refund requests must be submitted to the Billing Department within 30 days of service activation. Requests received after the deadline will not be approved. Refund requests sent to another department or through channels that have not been approved by us are not valid. Your refund request can only be processed by the Billing Department. Your refund request will be denied if you do not submit a ticket to the Billing Department. Customers must provide the Billing Department with a reason for requesting a refund.
It may take up to 7 days to investigate and process the customer’s refund request. The Billing Department will make the final decision and reserves the right to deny the customer’s refund request if 16 necessary. PayPal disputes and other payment-related issues will render the customer’s refund request null and void. Customers who have previously requested and received a refund will be unable to make another refund request. Customers who purchase hosting (including Forex VPS, Windows VPS, Linux VPS, cPanel VPS, Minecraft VPS, Web Hosting, and Reseller Hosting) are eligible for the 30-day Money Back Guarantee. Customers who purchased a Dedicated Server or a Domain are not eligible for a refund. Shopee products do not qualify for 30-day money back.