General FAQs
The basic information users need to get the gist of our services
What is a Dedicated Server?
A dedicated server is a physical server wherein you can run different services that you can use privately through VPS Malaysia’s premium network.
What is RAID?
Redundant Array of Independent Disks (RAID) is a useful method when storing data on multiple hard disks. These disks are linked to one another so that your server’s operating system will see them as one. This enables us to protect your data and boost the overall performance of our servers. We, at VPS Malaysia, provide our Dedicated server clients with both software and hardware RAID.
Will I have Root Access?
VPS Malaysia allows root access, given that the Dedicated Server is unmanaged.
What kind of software or application can I install?
You can install and run any software or application you desired.
How often do you monitor the Data Center and servers?
We aim to give you superior and consistent VPS hosting; thus, we have on-site team to monitor our Data Center and servers 24/7, including holidays.
Where are the Dedicated Servers and IPs located?
Dedicated Servers are located at CX2 Data Center, Malaysia. Our IPs are located in Malaysia.
Can I upgrade to a higher plan in the future?
Yes, of course. You can upgrade your dedicated server anytime you want. In your control panel, you can even ‘add-on’ any extra software and hardware as well as certain features.
Who is responsible for the server hardware?
VPS Malaysia ensures that all the Data servers function well. Thus, we double check that the leased hardware components are all in good condition. If a client reports a failed component, we immediately replace them for free. Repair or replacement of Hardware will be determined upon inspection of the problem. VPS Malaysia covers repair for the Hardware component which includes the Hard Disk, Processor, Motherboard, NIC Card, RAM, and all the other hardware that goes with the leased server. Please take note that Hardware repair and replacement do not include data recovery from backup disks and tapes, as well as software reinstallation. Learn more of our Hardware Guarantee by checking out our SLA. No worries to subscribe dedicated server Malaysia from VPS Malaysia.
What is a Forex VPS Hosting?
Our Forex VPS Hosting service allows Forex traders to operate and run automated algorithmic techniques, which includes MQL5 Signal, Copy Trade, Expert Advisors 24 hours per day and 7 days per week on a virtual machine. This helps you minimize system downtime due to connectivity and technology failures. Your virtual desktop will be hosted in our data center in Malaysia.
What are the advantages of using Forex VPS Hosting in running a Forex EA?
There are actually a lot of benefits of using Forex VPS Hosting. The following are the most important ones:
- Internet Connection Stability
- Power Redundancy
- Access from anywhere
How many MetaTrader can be run in my VPS?
We don’t limit the number of MetaTrader run on the VPS. It will depend on your chosen VPS plan. You can run around 6 MetaTrader on 1 GB of RAM without having to run a backtest. To check the suggested MT details, hover to the memory information icon for every plan.
Can I connect from my smartphone?
Yes. You can connect using any RDP software from the play store/ app store. Just search for “Remote Desktop”.
How much technical knowledge do I need?
You don’t need to be a techie to set up your VPS. We will do all the work for you. You just have to follow the instructions we’ll send you in your welcome email for the details on how to access your VPS.
What is the operating system for Forex VPS?
Windows OS.
Where are the Forex VPS Servers located?
We have 3 locations for Forex VPS which are New York, Amsterdam and Malaysia CX2 Data Center.
Can I upgrade to a higher plan in the future?
Of course, whenever you deem best, you can upgrade to a higher plan. With just a single reboot, you can have your instant upgrade.
Can I host other application in Forex VPS plan?
Our Forex VPS plan is only limited to host Forex Trading software. Mean to say that we do not allow application like Apache, MySQL, etc. to be hosted on Forex VPS server.
What is the difference between Forex VPS & Windows VPS?
There are difference between these two plan. Forex VPS is optimized for stability and fast trade execution, from hardware level to software level. Another crucial factor is we only schedule maintenance for Forex VPS server outside trading hours.
What is a Windows VPS Hosting?
A Windows VPS is a Virtual Private Server which runs the OS from Microsoft which is called Windows Server. There are different versions of Windows server. Some use more system resources than others.
What are the perks of using your Windows VPS Hosting to run my application?
VPS Malaysia’s Windows VPS hosting has a lot of perks. Below are the most vital ones:
- Internet Connection Stability
- Power Redundancy
- Access from anywhere
Can I connect from multiple locations?
Of course, you can connect to the VPS with the same details wherever you are or whatever device you use.
Where are the Windows VPS Servers and IPs located?
Servers are located at CX2 Data Center, Malaysia. IPs are located in Malaysia.
What kind of software or application can I install?
You can install and run any software or application you desired.
Can I upgrade to a higher plan in the future?
Yes. You can get a higher plan in the future. Don’t worry about possible data loss or downtime as our Windows VPS hosting upgrade is always smooth and seamless.
What is Linux KVM VPS Hosting?
KVM, in short fora Kernel-based Virtual Machine, is a super effective hypervisor-powered virtualization technology developed specifically for Linux KVM VPS.
Does your server use SSD?
Yes, we do. Each of these Linux KVM VPS Hosting Plans is backed with Enterprise Grade SSD.
Does backup service come with the SSD?
No. Unfortunately, we do not offer free backup service. However, you can purchase an add-on Fully Managed Off-Server Backup (R1Soft).
What disk system do you use?
We deploy the RAID 10 technology, which is has the best performance of all RAID systems. High performance comes with a hefty price. But, we are always reminded that your satisfaction is our top priority.
Do I get root access to my own server?
Of course! You have full control over your very own server.
Can I reinstall a new OS template?
Absolutely. With the unlimited instant OS reinstall feature, you can reload a new OS anytime you want!
Is web hosting compatible with Linux KVM VPS?
Yes. However, you need to set up and manage the control panel. Linux VPS doesn’t come with Website Control Panel such as Webmin, cPanel, Kloxo, and so on. If you’re unsure of how this works, just grab the Management Service add-on for only RM100 per month.
Do I get a Graphical User Interface with Linux KVM VPS?
No. Linux KVM VPS doesn’t come with a GUI.
What kind of software or application can I install?
You can install and run any software or application you desired.
Can my plan be upgraded in the future?
Yes, you can. You can upgrade your plan anytime without worrying about data loss or downtime.
Where are the Linux KVM VPS Servers and IPs located?
Servers are located at CX2 Data Center, Malaysia. IPs are located in Malaysia.
Can my plan be upgraded in the future?
Yes, you can. You can upgrade your plan anytime without worrying about data loss or downtime.
What is a Linux VPS Hosting?
Linux VPS means any Linux-based operating system that’s running on VPS. Most Linux OS come for free and Linux VPS is one of the least vulnerable to exploits.
Do you use SSD Disk?
Yes, we do. Each of our plans is backed with Enterprise Grade SSD.
What kind of disk system do you use?
We use RAID 10. It is the most expensive and has the best performance among all RAID systems. We don’t mind the high cost, as long as we give you the highest quality.
Can I reload a new OS template anytime?
Yes. You are free to reload a new operating system whenever you need to.
Is backup service provided in SSD VPS?
No. Unfortunately, we do not offer free backup service. If you really need it, you can add on Fully Managed Off-Server Backup (R1Soft).
Do I have access to a console for my VPS?
Yep. We offer you built-in KVM console to successfully access your Virtual Private Server from your site browser.
Will I get root access to my own server?
Of course. You will remain in total control of your very own server.
Does Linux VPS come with Graphical User Interface?
No. It doesn’t come with a GUI.
Can I host a website with Linux VPS?
Yes. However, you need to set up and manage the control panel. Linux VPS doesn’t come with Website Control Panel such as Webmin, cPanel, Kloxo, and so on. If you don’t know how to go about it, you can just grab the Management Service add-on for RM100 per month.
What kind of software or application can I install?
You can install and run any software or application you desired.
Where are the Linux VPS Servers and IPs located?
Servers are located at CX2 Data Center, Malaysia. IPs are located in Malaysia.
Can I upgrade to higher plan in the future?
Yes, you can. You can do it anytime without having to worry about data loss or downtime.
What is a cPanel VPS Hosting?
cPanel VPS Hosting is basically Linux web hosting which includes the installation of cPanel. It is a resource manager that optimizes your site to run at the way you need it to without experiencing a drop in traffic or performance. This allows you to use your resources efficiently while obtaining peak site performance.
What is the billing cycle for a cPanel VPS?
A prorated billing cycle will be applied for your cPanel VPS. For example, if you sign up on the 17th October, your billing cycle will end on the 30th November with a prorated amount.
What is the fee for a configuration of a cPanel control panel?
A RM100 one time fee will be charged. No subsequent payments are required.
Does your company use SSD Disks?
Yup, we absolutely do! Each of our plans is backed with the Enterprise Grade SSD.
Will I get root access to my own server?
Totally! You are the boss and you are in total control of your own server.
What kind of software or application can I install?
You can install and run any software or application you desired.
Where are the cPanel VPS Servers and IPs located?
Servers are located at CX2 Data Center, Malaysia. IPs are located at Malaysia.
Is is possible for me to upgrade to more advanced plans in the future?
The answer is yes! You can upgrade your plan anytime without having to worry about data loss or site downtime.
Do you offer Linux VPS without cPanel bundle?
Yes we do! Feel free to check them out here: Linux OpenVZ VPS or Linux KVM VPS
What is a cPanel Web Hosting?
cPanel is the industry standard in using interfaces that can best manage web hosting settings. VPS Malaysia’s cPanel Web Hosting frees you from the burden of creating actual data centers and servers and hiring system admins. We already do the whole scope for you.
What is Softaculous?
It’s the top auto installer with 394 excellent scripts, 115 PHP classes, and counting. For more info, click here.
Can I track the number of visitors my site gets?
Yep. A stats program is included in your web hosting package, including the number of impressions, hits, and unique visitors. The stats make use of your log files to gather the traffic data.
Where are the servers located?
Servers are located at CX2 Data Center, Malaysia.
Can I customize my hosting plan?
Yes, sure. Just choose your desired package above and we can customize it as we discuss.
Can I upgrade to a higher plan in the future?
Yes, you can. You can upgrade your cPanel Web Hosting anytime. No need to fret about data loss or downtime as we’ll take care of them.
Can I register a Domain with VPS Malaysia?
Yes, sure. Visit Domain for more details.
What is a cPanel Reseller Hosting?
Reseller hosting is only possible on a VPS and dedicated server package with exclusive privileges. VPS Malaysia gives clients a chance to do business, create resource specific cPanel accounts, and manage their own clients. The platform we make available is user-friendly and systematic.
Can I allocate data transfer and disk space whenever I wish?
Yes, you can.
Will my clients know that they’re actually receiving service from you?
In terms of our Reseller Hosting, we make sure that we are “hidden” to your clients. Your customers will exclusively deal with you, and we’ll just be here as your core support.
What if my customers lodge a complaint against the server? Will you back me up?
Yes. We’re available 24/7 for any technical support. Our specialists are always ready to solve your clients’ technical issues.
Will the control panel of my clients show VPS Malaysia’s logo and “branding”?
We value transparency above all else. We most importantly keep your client’s control panel transparent. Your clients’ control panel, by default, will be ‘non-branded’. This means there’ll be no reference to your company or VPS Malaysia. As one of our resellers, you are free to modify the control panel of your clients to be branded with your firm’s overall impression.
Can I register a Domain with VPS Malaysia?
Yes, sure. Visit Domain for more details.
Where are the servers located?
Servers are located at CX2 Data Center, Malaysia.
Can I upgrade to a higher plan in the future?
Yes, you can upgrade your VPS anytime without risks of data loss or downtime.
What is a domain name?
A domain name is the name and address of your website. It allows user to visit your website and have a look at your products or services.
What is a top level domain (TLD)?
A top level domain is the last segment of your domain. Examples of top level domain are .com and .my
What can I do with a domain name?
Having a domain name means you can start a website, create unique email addresses and more. But first, you need a reliable host to do all these amazing things.
How many domains can I park at VPS Malaysia?
All our web hosting plans allow you to park unlimited number of domains. You can park as many as you want.
Do you sell worldwide?
Yes, VPS Malaysia is a worldwide seller of VPS.
What form of payment method do you accept?
VPS Malaysia accepts Online Banking, E-Wallet, PayPal, Bitcoin & Altcoins, Credit Card and Manual Bank Transfer. Click here for payment steps.
Is there any contract?
No contracts. No strings attached. You have the freedom to choose monthly, quarterly, semi-annual, or annual subscription. If you want to test our service, you can just sign up for a month and proceed to an annual plan when you’ve decided to stay with us long-term.
Are there any hidden costs?
Definitely not, all costs are clearly stated on our site. We don’t hide fees. The only cost commonly acquired on top of your expected monthly/ annual fees is the exceeding bandwidth or disk space usage. However, the exact pricing for that is also clearly stated on our platform.
Is there a trial period or money-back guarantee?
VPS Malaysia offers a 30-day money back guarantee without conditions. In case you are not satisfied with the service, you can request a cancellation within 30 days after signing up. We will then refund your full setup fees and monthly cost. The only exception of not granting a refund request is if the user has done prohibited activities including hacking, spamming, and other activities against our terms of service.
What is VPS Malaysia’s affiliate program?
Our affiliate program is an opportunity for you to earn some passive income by promoting our brand and our hosting services. When you become our affiliate, you will get to receive an incentive of up to 20% of your referees’ purchase or renewal of their hosting plans. In short, you bring us the sales, and we will reward you dearly.
What makes VPS Malaysia’s affiliate program stand out from the rest?
Our key differentiator is that we reward our affiliates with a recurring commission every time their referee makes a transaction with us. Fundamentally, our affiliate program opens a stream of passive income for you.
Is it free to sign up for VPS Malaysia’s affiliate program?
Yes.
Do I need any technical skills to join VPS Malaysia’s affiliate program?
No. Zero technical skills or knowledge is needed.
How do I get started?
Login to your client area and click on “Affiliate” in the upper menu bar to access
your unique referral link. If you are new, sign up here.
Where can I share my affiliate link?
You can share your affiliate link on the following:
- Facebook News Feed/Page/Group
- Website
- Blog
- Forum
- Email List
- Web Hosting Talk
- Social Media Platform
- Any other platform where you have an audience
Can I get a personal coupon code?
Yes you can. Kindly open your ticket here.
Are there any marketing materials I can use to promote VPS Malaysia?
Yes. Get access to them here.
What is a unique referral link?
It is a unique link you will receive from us once you become an affiliate. No two affiliates have the same link. This allows us to identify which affiliate introduced which referee.
Where can I get my unique referral link?
Login to your client area and click on “Affiliate” in the upper menu bar to access
your unique referral link. If you are new, sign up here.
What is a recurring commission?
A recurring commission is an amount of money credited to your affiliate account every
time your referee purchases or renews any one of their hosting plans.
How much can I earn?
The great news is, there is no earning limit in our affiliate program. As long as you continue referring people to us, you will be rewarded for every purchase or renewal of their hosting plan. Our various hosting services and their corresponding recurring commission percentages are as stated below:
- Forex VPS Hosting: 20% Recurring
- Windows VPS Hosting: 5% Recurring
- Linux VPS Hosting: 5% Recurring
- Linux KVM Hosting: 5% Recurring
- cPanel VPS Hosting: 5% Recurring
- Web Hosting: 5% Recurring
- Reseller Hosting: 5% Recurring
- Dedicated Server: 5% Recurring
How do you track my referees’ spending?
Using cookies on our website, we are able track who purchased our services and who
referred them. We keep a record of all purchases from 90 days back.
Where can I check my total earnings?
Login to your client area and click on ‘Affiliate’ on the upper menu bar. We will also send monthly performance reports to your email so that you can get a breakdown of the
earnings you made each month.
How long does it take for commissions to be deposited into my affiliate account?
Your commissions will be deposited in your account 30 days after your referee makes a payment any one of our hosting services. This is to prevent fraud order.
How do I get paid?
You will be awarded via cash or account credit, your choice. We will transfer the money to your Malaysia bank account, PayPal account, or to your credit balance.
What is the minimum amount I can withdraw?
The minimum withdrawal amount is RM100.
How long does it take for my earnings to be withdrawn?
Payouts will be completed within 3 days by our billing team after the withdrawal
submission is made.
What happens if my referee cancels their hosting plan within 30 days?
We offer a 30-day money-back guarantee on most of our hosting plans. During this period, clients are allowed to cancel the plan whenever they want. If your referee cancels their plan during these 30 days, your commission will be revoked.
Will I get paid if my referee didn’t use my affiliate link to make a purchase?
No, you will not get the commission. Your referee must use your affiliate link to make their purchase in order for our system to verify your referee.
Can I make a purchase with my own referral link?
No, you are not allowed to use it for you or your own company’s purchase. Your affiliate account will be terminated and all your commission will be forfeited if you do so.
Where can I read VPS Malaysia’s affiliate program’s terms and conditions?
Read our terms and conditions here.
How can I cancel my service?
Send a ticket here for a cancellation request.
OR
Follow these steps:
1. Login to Client Area.
2. Go to ‘Services’ > ‘My Services’.
3. Choose the service you want to cancel.
4. Then, click ‘Cancel’.
5. Choose either to cancel ‘Immediately’ or to cancel at the ‘End of Billing Period’.
6. Send your request.
If you made a mistake in canceling your service, send us a ticket before 6pm on that day. Once the crons starts to run, it will be automatically terminated.