Privacy Policy

Your privacy is our priority. Your data is in good hands.

This is the privacy notice of VPS Malaysia.  In this document, “we”, “our”, or “us” refer to VPS Malaysia.

We are a company registered in Malaysia.

Introduction

This privacy notice aims to inform you about how we collect and process any personal data that we collect from you, or that you provide to us. It covers information that could identify you (“personal data”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information. It tells you about your privacy rights and how the law protects you.

We are committed to protecting your privacy and the confidentiality of your personal data. 

We undertake to preserve the confidentiality of all information you provide to us and hope that you reciprocate.

Our policy complies with the Malaysian Data Protection regulations as well as the EU General Data Protection Regulation (GDPR).

The law requires us to tell you about your rights and our obligations to you in regard to the processing and control of your personal data. 

Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

Data Protection Officer

We have appointed a data protection officer (DPO) who is responsible for ensuring that our policy is followed.

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact our DPO.

How do we protect visitor information?

In order to make your visit to our site as safe as possible, our website is scanned on a regular basis for security holes and known vulnerabilities.

We use Malware Scanning on a regular basis.

Your personal information is kept behind secured networks and is only accessible by a small number of people who have special access rights to such systems and are required to keep it confidential. Furthermore, any sensitive/credit information you provide is encrypted using Secure Socket Layer (SSL) technology.

To keep your personal information safe, we use a variety of security measures when a user places an order, enters, submits, or accesses their information.

All transactions are handled by a third-party gateway provider and are not stored or processed on our servers.

When do we collect information?

When you register on our site, place an order, subscribe to a newsletter, submit to a survey, fill out a form, use Live Chat, open a Support Ticket, or enter information on our site, we gather information from you. We also collect information when you let us know what you think of our products or services.

The personal data we collect

We may collect, use, store and transfer different kinds of personal data about you. We have collated these into groups as follows:

  • Your identity includes information such as first name, last name, title, date of birth, age, images, and other identifiers that you may have provided at some time.
  • Your contact information includes information such as email address, telephone numbers and any other information you have given to us for the purpose of communication or meeting.
  • Recruitment data includes information such as your curriculum vitae, educational background, professional qualifications, reference contact details and every other information you have given us for the purpose of hiring prospective applicants.
  • Sensitive data includes is data about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. It also includes information about criminal convictions and offences. We collect information relating to criminal convictions when onboarding with us.
  • Transaction data includes information such as your name, your contact details, your payment card details or other payment details and the transaction details. The source of the transaction data comes from you and/or our payment services provider.
  • Technical data includes your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
  • Marketing data includes your preferences in receiving marketing from us; communication preferences; responses and actions in relation to your use of our services.
  • We may aggregate anonymous data such as statistical or demographic data for any purpose. Anonymous data is data that does not identify you as an individual. Aggregated data may be derived from your personal data but is not considered personal information in law because it does not reveal your identity.

However, if we combine or connect aggregated data with your personal information so that it can identify you in any way, we treat the combined data as personal information and it will be used in accordance with this privacy notice.

The basis on which we process information about you

The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.

If a basis on which we process your personal information is no longer relevant, then we shall immediately stop processing your data.

How do we use your information?

The information we gather from you whether you register, make a purchase, sign up for our newsletter, answer to a survey or marketing email, surf the website, or utilize certain other site features may be used in the following ways:

  • To allow us to customise the user’s experience and present the content and product options that you are most interested in.
  • To make improvements to our website so that we can better serve you.
  • To help us respond to your customer service needs more effectively.
  • To run a contest, promotion, survey, or other feature on the site.
  • To process your transactions as promptly as possible.
  • To solicit feedback and ratings on services or products.
  • To follow up with them after they’ve written to you (live chat, email or phone inquiries)

Information we process because we have a contractual obligation with you

When you agree to our terms and conditions, a contract is formed between you and us. In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

We may use it in order to:

  • provide you with our services
  • provide you with suggestions and advice on services.

We process this information on the basis that there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

Information we process with your consent

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including job opportunities and our services, you provide your consent to us to process your personal information (Name, Email address & Telephone Number).

Wherever possible, we aim to obtain your explicit consent to process this information. We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by instructing us.

Information we process because we have a legal obligation

Sometimes, we must process your information in order to comply with a statutory obligation.

For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

This may include your personal information.

Information we process to protect your vital interest or that of another data subject

Sometimes, we must process your information in order to protect an interest which is essential for your life or that of another natural person. For example, in emergency medical care, when we need to process your personal data for medical purposes but you are incapable of giving consent to the processing.

Information we process in the public interest or exercise of official public mandate vested in us

Sometimes we must process your information for the performance of a task carried out in the public interest or in the exercise of official authority vested in the us, such as when we are carrying out a specific task in the public interest which is laid down by law.

Specific uses of information you provide to us

Job application and employment

If you send us information in connection with a job application, we may keep it for up to a year in case we decide to contact you at a later date.

If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for five years before destroying or deleting it.

Communicating with us

When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.

We record your request and our reply in order to increase the efficiency of VPS Malaysia’s operations.

We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high-quality service.

Complaining

When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint.

If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

Affiliate and business partner information

This is information given to us by you in your capacity as an affiliate of us or as a business partner OR Collected by us on your behalf towards providing a service for you.

The information is not used for any other purpose other than the purpose for which you have requested us to collect it, as expressly stated in the contractual agreement.

We undertake to preserve the confidentiality of the information and of the terms of our relationship.

We expect any affiliate or partner to agree to reciprocate this policy.

Use of information we collect through automated systems when you visit our website

Cookies

Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period, such as one day or until you close your browser. Others last indefinitely.

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.

If you choose not to use cookies or you prevent their use through your browser settings, you will still be able to use all the functionality of our website.

We use cookies in the following ways:

  • to track how you use our website
  • to record whether you have seen specific messages we display on our website
  • to keep you signed in our site
  • to record your answers to surveys and questionnaires on our site while you complete them

Disclosure and sharing of your information

Data may be processed outside Malaysia

Our websites are hosted in Cyberjaya, Selangor.

We may also use outsourced services in countries outside Malaysia or the European Union from time to time in other aspects of our business.

Accordingly, data obtained within the Malaysia or any other country could be processed outside the Malaysia.

Your duty to inform us of changes

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes.

Third-party disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to third parties unless we provide users with advance notice. This excludes website hosting partners and other parties who help us operate our website, conduct our business, or serve our users as long as those parties agree to keep this information confidential. We may also release information to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety.

Non-personally identifiable visitor information, on the other hand, may be shared with third parties for marketing, advertising, or other purposes.

Access to your personal information

At any time you may review or update personally identifiable information that we hold about you, by sending an email to us to request for update of your personal data that we have on record. 

To obtain a copy of any information that is not provided on our website you should contact us to make that request.

After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.

Removal of your information

If you wish us to remove personally identifiable information from our website, you should contact us to make your request.

This may limit the service we can provide to you.

Verification of your information

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

Your Rights as a Data Subject
 
Right to be informed. You have a right to be informed of what data of yours is being collected, how it’s being used, how long it will be kept and whether it will be shared with any third parties.
Right of access. You have a right to request a copy of the information of yours that we hold.
Right of rectification. You have the right to correct data that is inaccurate or incomplete.
Right to be forgotten. Under certain circumstances, you have a right to ask us to erase any personal data of yours that we have stored.
Right of portability. You have a right to request that we transfer any data that we hold on you to another company.
Right to restrict processing. You have a right to request that we limit the way we use your personal data.
Right to object. You have the right to challenge certain types of processing, such as direct marketing.
Rights related to automated decision making including profiling. You have a right to  ask us to provide a copy of our automated processing activities if you believe your data is being processed unlawfully. 
You are free to exercise your rights through established channels of communication with us.
 
Other matters
Encryption of data sent between us
We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.
 
Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.
 
How you can complain/Report a Data Breach
 
If you are not happy with our privacy policy or if you have any complaint then you should tell us. If you perceive that there has been a violation of this policy and a breach of your personal data in our custody you can file a report with our support.
 
Where a violation of this policy/or a personal data breach has occurred, we will make a formal report to us within 72hours of being aware of the violation/breach as well as formally notify all parties as detailed in our Data Breach notification procedure.
 
If a dispute is not settled, then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration. 
 
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
 
Within one business day, we will send an email to the users. Within one business day, we will notify users via in-site notification. We also support the Individual Redress Principle, which states that individuals have the right to seek legally enforced redress from data collectors and processors who do not follow the law. This concept mandates that persons not only have enforceable rights against data users, but also that individuals have access to courts or government bodies to investigate and/or prosecute data processor noncompliance.
 
Retention period for personal data
 
Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:
 
  • to provide you with the services you have requested;
  • to comply with other law, including for the period demanded by our tax authorities;
  • to support a claim or defence in court.
 
Compliance with the law
 
Our privacy policy has been compiled so as to comply with the Kenya Data Protection Act as well as the European General Data Protection Regulation (GDPR) . If you think it fails to satisfy the law of your jurisdiction, kindly contact us.
 
CAN SPAM Act
 
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
 
We collect your email address in order to:
 
  • Send information, respond to inquiries, and/or other requests or questions.
  • Process orders and to send information and updates pertaining to orders.
  • We may also send you additional information related to your product and/or service.
  • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
 
To be in accordance with CANSPAM we agree to the following:
 
  • NOT use false or misleading subjects or email addresses.
  • Identify the message as an advertisement in some reasonable way.
  • Include the physical address of our business or site headquarters.
  • Monitor third-party email marketing services for compliance, if one is used.
  • Honor opt-out/unsubscribe requests quickly.
  • Allow users to unsubscribe by using the link at the bottom of each email.
  • Follow the instructions at the bottom of each email.
and we will promptly remove you from ALL correspondence.
 
Google
Google’s Advertising Principles summarize the company’s advertising requirements. They are put in place to ensure that users have a positive experience. https://support.google.com/adwordspolicy/answer/1316548?hl=en.  On our website, we have not enabled Google AdSense.
 
Review of this privacy policy
We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.
 
If you have any question regarding our privacy policy, please contact us.