General FAQs

What is a Dedicated Server?

A dedicated server is a physical server wherein you can run different services that you can use privately through VPS Malaysia’s premium network.

What is RAID?

Redundant Array of Independent Disks (RAID) is a useful method when storing data on multiple hard disks. These disks are linked to one another so that your server’s operating system will see them as one. This enables us to protect your data and boost the overall performance of our servers. We, at VPS Malaysia, provide our Dedicated server clients with both software and hardware RAID.

Will I have Root Access?

VPS Malaysia allows root access, given that the Dedicated Server is unmanaged.

How often do you monitor the Data Center and servers?

We aim to give you superior and consistent VPS hosting; thus, we have on-site team to monitor our Data Center and servers 24/7, including holidays.

What payment gateway is supported?

VPS Malaysia supports payment through Online Banking, E-Wallet, PayPal, Bitcoin & Altcoins, Credit Card, JomPAY and Manual Bank Transfer.

Can I upgrade to a higher plan in the future?

Yes, of course. You can upgrade your dedicated server anytime you want. In your control panel, you can even ‘add-on’ any extra software and hardware as well as certain features.

Who is responsible for the server hardware?

VPS Malaysia ensures that all the Data servers function well. Thus, we double check that the leased hardware components are all in good condition. If a client reports a failed component, we immediately replace them for free. Repair or replacement of Hardware will be determined upon inspection of the problem. VPS Malaysia covers repair for the Hardware component which includes the Hard Disk, Processor, Motherboard, NIC Card, RAM, and all the other hardware that goes with the leased server. Please take note that Hardware repair and replacement do not include data recovery from backup disks and tapes, as well as software reinstallation. Learn more of our Hardware Guarantee by checking out our SLA. No worries to subscribe dedicated server malaysia from VPS Malaysia.

What is a Forex VPS Hosting?

Our Forex VPS Hosting service allows Forex traders to operate and run automated algorithmic techniques, which includes MQL5 Signal, Copy Trade, Expert Advisors 24 hours per day and 7 days per week on a virtual machine. This helps you minimize system downtime due to connectivity and technology failures. Your virtual desktop will be hosted in our data center in Malaysia.

Can I upgrade to a higher plan in the future?

Of course, whenever you deem best, you can upgrade to a higher plan. With just a single reboot, you can have your instant upgrade.

What form of payment method do you accept?

VPS Malaysia accepts Online Banking, E-Wallet, PayPal, Bitcoin & Altcoins, Credit Card, JomPAY and Manual Bank Transfer.

How many MetaTrader can be run in my VPS?

We don’t limit the number of MetaTrader run on the VPS. It will depend on your chosen VPS plan. You can run around 6 MetaTrader on 1 GB of RAM without having to run a backtest. To check the suggested MT details, hover to the memory information icon for every plan. 

What are the advantages of using Forex VPS Hosting in running a Forex EA?

There are actually a lot of benefits of using Forex VPS Hosting. The following are the most important ones:

• Internet Connection Stability
• Power Redundancy
• Access from anywhere

How much technical knowledge do I need?

You don’t need to be a techie to set up your VPS. We will do all the work for you. You just have to follow the instructions we’ll send you in your welcome email for the details on how to access your VPS.

Can I connect from my smartphone?

Yes. You can connect using any RDP software from the play store/ app store. Just search for “Remote Desktop”.

Can I host other application in Forex VPS plan?

Our Forex VPS plan is only limited to host Forex Trading software. Mean to say that we do not allow application like Apache, MySQL, etc. to be hosted on Forex VPS server.

Can I use Windows VPS plan to host Forex Trading software?

Yes, you can, but there are difference between these two plan. Forex VPS is optimized for stability and fast trade execution, from hardware level to software level. Another crucial factor is we only schedule maintenance for Forex VPS server outside trading hours.

Do you offer Windows VPS Hosting for general usage?

Yep. If you’re looking for Windows VPS to host your email, games, or any application, feel free to compare Windows VPS hosting plans here:Windows VPS Hosting.

What is a Windows VPS Hosting?

A Windows VPS is a Virtual Private Serve which runs the OS from Microsoft which is called Windows Server. There are different versions of Windows server. Some use more system resources than others.

Can I upgrade to a higher plan in the future?

Yes. You can get a higher plan in the future. Don’t worry about possible data loss or downtime as our Windows VPS hosting upgrade is always smooth and seamless. 

What form of payment gateway do you accept?

We do accept Online Banking, E-Wallet, PayPal, Bitcoin & Altcoins, Credit Card, JomPAY and Manual Bank Transfer.

What are the perks of using your Windows VPS Hosting to run my application?

VPS Malaysia’s Windows VPS hosting has a lot of perks. Below are the most vital ones:

• Internet Connection Stability
• Power Redundancy
• Access from anywhere

Can I connect from multiple locations?

Of course, you can connect to the VPS with the same details wherever you are or whatever device you use. 

Do you offer Linux VPS Hosting?

Yes, we do. Please check it out at this link: Linux VPS Hosting.

What is a Linux VPS Hosting?

Linux VPS means any Linux-based operating system that’s running on VPS. Most Linux OS come for free and Linux VPS is one of the least vulnerable to exploits.

Can I upgrade to higher plan in the future?

Yes, you can. You can do it anytime without having to worry about data loss or downtime. 

What form of payments do you accept?

We support Online Banking, E-Wallet, PayPal, Bitcoin & Altcoins, Credit Card, JomPAY and Manual Bank Transfer.

Is there any contract?

No contracts. No strings attached. You have the freedom to choose monthly, quarterly, semi-annual, or annual subscription. If you want to test our service, you can just sign up for a month and proceed to an annual plan when you’ve decided to stay with us long-term.

Is there a trial period or money-back guarantee?

VPS Malaysia offers a 30-day money back guarantee without conditions. In case you are not satisfied with the service, you can request a cancellation within 30 days after signing up. We will then refund your full setup fees and monthly cost. The only exception of not granting a refund request is if the user has done prohibited activities including hacking, spamming, and other activities against our terms of service.

Do you use SSD Disk?

Yes, we do. Each of our plans is backed with Enterprise Grade SSD.

Do you offer Windows VPS Hosting?

Yes. Check it out here: Windows VPS Hosting

Can I reload a new OS template anytime?

Yes. You are free to reload a new operating system whenever you need to.

Is backup service provided in SSD VPS?

No. Unfortunately, we do not offer free backup service. If you really need it, you can add on Fully Managed Off-Server Backup (R1Soft).

Do I have access to a console for my VPS?

Yep. We offer you built-in KVM console to successfully access your Virtual Private Server from your site browser.

What kind of disk system do you use?

We use RAID 10. It is the most expensive and has the best performance among all RAID systems. We don’t mind the high cost, as long as we give you the highest quality.

Are there any hidden costs?

Definitely not, all costs are clearly stated on our site. We don’t hide fees. The only cost commonly acquired on top of your expected monthly/ annual fees is the exceeding bandwidth or disk space usage. However, the exact pricing for that is also clearly stated on our platform.

Will I get root access to my own server?

Of course. You will remain in total control of your very own server.

Does Linux VPS Hosting come with Graphical User Interface?

No. It doesn’t come with a GUI. If you need one, find your options here: Linux VPS Hosting – GUI

Can I host a website with Linux VPS Hosting?

Yes. However, you need to set up and manage the control panel. Linux VPS doesn’t come with Website Control Panel such as Webmin, cPanel, Kloxo, and so on. If you don’t know how to go about it, you can just grab the Management Service add-on for RM100 per month.

What is Linux KVM VPS Hosting?

KVM, in short fora Kernel-based Virtual Machine, is a super effective hypervisor-powered virtualization technology developed specifically for Linux VPS.

Does your server use SSD?

Yes, we do. Each of these Linux KVM VPS Hosting Plans is backed with Enterprise Grade SSD.

Does backup service come with the SSD?

No. Unfortunately, we do not offer free backup service. However, you can purchase an add-on Fully Managed Off-Server Backup (R1Soft).

What disk system do you use?

We deploy the RAID 10 technology, which is has the best performance of all RAID systems. High performance comes with a hefty price. But, we are always reminded that your satisfaction is our top priority.

Do I get root access to my own server?

Of course! You have full control over your very own server.

Can I reinstall a new OS template?

Absolutely. With the unlimited instant OS reinstall feature, you can reload a new OS anytime you want!

Is web hosting compatible with Linux KVM VPS?

Yes. However, you need to set up and manage the control panel. Linux VPS doesn’t come with Website Control Panel such as Webmin, cPanel, Kloxo, and so on. If you’re unsure of how this works, just grab the Management Service add-on for only RM100 per month.

Do I get a Graphical User Interface with Linux KVM VPS?

No. Linux KVM VPS doesn’t come with a GUI. If you need one, find your options here: Linux VPS Hosting – GUI

Can my plan be upgraded in the future?

Yes, you can. You can upgrade your plan anytime without worrying about data loss or downtime.

What form of payments do you accept?

We accept Online Banking, E-Wallet, PayPal, Bitcoin & Altcoins, Credit Card, JomPAY and Manual Bank Transfer.

Do you offer money-back-guarantee or a trial period?

VPS Malaysia offers a 30-day money back guarantee without conditions. If you are not satisfied with our service, you can request for a refund within 30 days after signing up. The only exception of not granting a refund request is when the user has done prohibited activities including hacking, spamming, and other activities against our terms of service.

Do I need to sign any contract?

No contracts. No strings attached. You have the freedom to choose monthly, quarterly, semi-annual, or annual subscription. If you want to test our service, you can sign up for a month, and then upgrade to an annual plan when you decide to stay with us long-term.

Do you offer Linux OpenVZ VPS Hosting?

Yes, we do. Have a look at our Linux OpenVZ VPS Hosting!

Do you offer Windows VPS Hosting?

Yes. Check out our Windows VPS Hosting!

What is Masternode mining?

In simple words, Masternode can be described as a cryptocurrency full node or an online wallet that stores the full copy of coins in real time. It is a type of savings account that requires a minimum deposit to be made, in the form of coins of particular types. Very much like a savings account which pays interest on the deposit, a Masternode offers rewards for performing various actions using the service. A Masternode makes sure that the initial coin deposit never leaves your wallet.

A Masternode performs various other functions as well: –

• Performing transactions instantly
• Enhancing privacy of transactions
• Assist with budgeting and treasury system in cryptos

What are the benefits of setting a Masternode with VPS?

In order to set up a Masternode you need different IP addresses. As such the recommended solution for you is to set up a Masternode using a VPS. It also ensures that the coins stored in your hot wallet are safe from hackers. At VPS Malaysia, we follow strict security protocols to ensure enhanced protection of your coins from hackers.

Do you provide support?

Yes we do, but only limited to issues with the VPS like network down, offline, and etc. These issues rarely happen as we have nearly 0% of downtime during the past. Unfortunately, we DO NOT provide support for issues with your wallet and masternode. However, you could purchase our addon service for RM300/one time, to setup your masternode. It’s safe, as masternode don’t hold any coin. Coin will be in your local cold wallet.

Can I run multiple Masternode in one VPS?

Yes. You are allowed to run multiple Masternode in one VPS as there is no limit on the number of Masternode that you can run in a single VPS.

Can I install Masternode myself?

Yes. You indeed can set-up the Masternode yourself. It is recommended only if you have prior experience with the process, as it requires technical knowledge. If you want our team to handle the installation and setting-up process for you, then we extend this service for an additional charge of RM300. This charge is separate from your subscription plan and is a one-time charge only.

Where should I setup my Hot Wallet?

In order to set up your hot wallet, you can use your PC, or a Window based VPS with a working internet connection.

Does Masternode VPS support other applications?

No. It is not possible to run specialized applications such as Forex EA, Mail server, etc. Only the necessary applications such as Google chrome are allowed on VPS. This is for security and safety purpose.

Does hosting location affect my masternode payout?

No. Hosting location doesn’t affect your masternode payout.

Are there any setup fee, hidden fee or contract?

Absolutely no setup fee, hidden fee and contract.

How can I make payment for your services?

VPS Malaysia accepts Online Banking, E-Wallet, PayPal, Bitcoin & Altcoins, Credit Card, JomPAY and Manual Bank Transfer.

Is it possible to upgrade my subscription plans?

Yes, you definitely can. We follow a flexible pricing policy, and you only need to pay for the services you avail and for the duration when you avail them. You are free to upgrade your plan as and when you want without any hassles.

Is there a 30 day money back guarantee for Masternode VPS?

No, we do not provide 30 Day Money Back Guarantee for Masternode VPS.

Do you have any affiliate plans?

Yes, we do offer affiliate plans for our customers. You stand to earn up to 50% of the signing up fee (one-time only) paid by anyone subscribing through your referral code.

What is a cPanel Web Hosting?

cPanel is the industry standard in using interfaces that can best manage web hosting settings. VPS Malaysia’s cPanel Web Hosting frees you from the burden of creating actual data centers and servers and hiring system admins. We already do the whole scope for you.

Can I upgrade to a higher plan in the future?

Yes, you can. You can upgrade your cPanel Web Hosting anytime. No need to fret about data loss or downtime as we’ll take care of them.

What payment gateway do you support?

We support Online Banking, E-Wallet, PayPal, Bitcoin & Altcoins, Credit Card, JomPAY and Manual Bank Transfer.

Do you give discounts for Non-Profit Organizations?

VPS Malaysia offers special deals for Dedicated Server and Shared Hosting orders. Get in touch with us today!

What is Softaculous?

It’s the top auto installer with 394 excellent scripts, 115 PHP classes, and counting. For more info, click here.

Can I track the number of visitors my site gets?

Yep. A stats program is included in your web hosting package, including the number of impressions, hits, and unique visitors. The stats make use of your log files to gather the traffic data.

Can I customize my hosting plan?

Yes, sure. Just choose your desired package above and we can customize it as we discuss.

What is a cPanel Reseller Hosting?

Reseller hosting is only possible on a VPS and dedicated server package with exclusive privileges. VPS Malaysia gives clients a chance to do business, create resource specific cPanel accounts, and manage their own clients. The platform we make available is user-friendly and systematic.

What if my customers lodge a complaint against the server? Will you back me up?

Yes. We’re available 24/7 for any technical support. Our specialists are always ready to solve your clients’ technical issues.

Can I upgrade to a higher plan in the future?

Yes, you can upgrade your VPS anytime without risks of data loss or downtime.

What payment method do you support?

We support Online Banking, E-Wallet, PayPal, Bitcoin & Altcoins, Credit Card, JomPAY and Manual Bank Transfer.

Can I allocate data transfer and disk space whenever I wish?

Yes, you can.

Will my clients know that they’re actually receiving service from you?

In terms of our Reseller Hosting, we make sure that we are “hidden” to your clients. Your customers will exclusively deal with you, and we’ll just be here as your core support.

Will the control panel of my clients show VPS Malaysia’s logo and “branding”?

We value transparency above all else. We most importantly keep your client’s control panel transparent. Your clients’ control panel, by default, will be ‘non-branded’. This means there’ll be no reference to your company or VPS Malaysia. As one of our resellers, you are free to modify the control panel of your clients to be branded with your firm’s overall impression.

What form of payment method do you accept?

VPS Malaysia accepts Online Banking, E-Wallet, PayPal, Bitcoin & Altcoins, Credit Card, JomPAY and Manual Bank Transfer. Click here for more details.

Is there any contract?

No contracts. No strings attached. You have the freedom to choose monthly, quarterly, semi-annual, or annual subscription. If you want to test our service, you can just sign up for a month and proceed to an annual plan when you’ve decided to stay with us long-term.

Are there any hidden costs?

Definitely not, all costs are clearly stated on our site. We don’t hide fees. The only cost commonly acquired on top of your expected monthly/ annual fees is the exceeding bandwidth or disk space usage. However, the exact pricing for that is also clearly stated on our platform.

Is there a trial period or money-back guarantee?

VPS Malaysia offers a 30-day money back guarantee without conditions. In case you are not satisfied with the service, you can request a cancellation within 30 days after signing up. We will then refund your full setup fees and monthly cost. The only exception of not granting a refund request is if the user has done prohibited activities including hacking, spamming, and other activities against our terms of service.

Can I upgrade to higher plan in the future?

Yes, you can. You can do it anytime without having to worry about data loss or downtime.

How can I cancel my VPS?

Send a ticket here for a cancellation request.

OR

Follow these steps:
1. Login to Client Area.
2. Go to ‘Services’ > ‘My Services’.
3. Choose the service you want to cancel.
4. Then, click ‘Cancel’.
5. Choose either to cancel ‘Immediately’ or to cancel at the ‘End of Billing Period’.
6. Send your request.

If you made a mistake in canceling your service, send us a ticket before 6pm on that day. Once the crons starts to run, it will be automatically terminated.